Last updated 3/17/20 at 10am PDT
We will be temporarily pausing our warehouse operations until April 07 2020.
A note from our founder:
As many of you know, SilkRoll's processing facility is located in Oakland, California. Starting Midnight March 17, the local public health authority has placed all local residences under a legal order to shelter at home for 3 weeks, unless for essential needs. To protect the health and safety of all SilkRoll employees, and in an effort to contain the virus from further spreading, we will be temporarily pausing our warehouse operations until April 07 2020. For the past few weeks we have been closely monitoring updates about COVID-19 and maintaining minimal operations while following all CDC guidelines such as increased disinfecting, hand washing practices, and social distancing while working. We hope to be able to safely resume operations after April 7th.
During this time, you may experience delays in order shipments and the processing of returned kits of up to 3 weeks. We are in close communication with our logistics partner Fedex to ensure all kits already in transit are well received and stored safely until we resume processing.
Online activities will remain uninterrupted. You may continue to browse the website and place orders, and we'll be refreshing new arrivals and sending out regular content.
During this time, we will be closely monitoring all relevant news and development of the virus and share updates. We will also be working on some new features, and making improvements to our customer experience and the performance of our website, that we're excited to be sharing with you soon!
Should you have any questions or concerns regarding your shipment, trade-ins, or membership, our customer service will be available online to answer your questions. You're also welcome to email me directly at firstname.lastname@example.org, I'd love to hear from you.
Thank you for your continued trust and support in our business as we navigate these challenging times together. We look forward to serving and supporting you the best we can during this special period.