Last updated 4/7/20
A note from our founder:
Thank you for your continued trust and support in our business as we navigate these challenging times together. Your health and safety, as well as that of all SilkRoll employees’ are our utmost priority. Should you have any questions or concerns, our customer service team can be reached at firstname.lastname@example.org
We look forward to serving and supporting you the best we can during this special period.
Many of you know that we are located in California, where we are abiding by local shelter-in-place laws. While these rules are in place, you may experience delays in order shipments and the processing of returned kits of up 1-3 weeks. We are in close communication with our logistics partner Fedex to ensure all kits already in transit are well received and stored safely until we resume processing.
Online activities will remain uninterrupted. You may continue to browse the website and place orders, and we'll be refreshing new arrivals and sending out regular content.
During this time, we will be closely monitoring all relevant news and development of the virus and share updates. We will also be working on some new features, and making improvements to our customer experience and the performance of our website, that we're excited to be sharing with you soon!
Should you have any questions or concerns regarding your shipment, trade-ins, or membership, our customer service will be available online to answer your questions. You're also welcome to email me directly at email@example.com, I'd love to hear from you.
Thank you for your continued trust and support in our business as we navigate these challenging times together. We look forward to serving and supporting you the best we can during this special period.