General

COVID-19 Updates

• Important business updates in response to COVID-19
• I’m a SilkRoll member, I want to take a break right now, what should I do about my membership?
• Will SilkRoll still be posting new arrivals?
• Can I still make orders online, when will they get shipped?
• How long will it take to get my points now, after I shipped in my items?
• I can’t get to a Fedex office right now — Can I still use my shipping label after the 30 days period, or will it expire?

All About Qs

• What are Qs?
• When should I expect receive my points in my account?
• How are Qs calculated?
• What if I’m not happy with the Qs awarded to me?
• How come the Qs I received doesn't match the listing price?
• Can I sell or transfer my Qs?

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Membership & Pricing

• How much does it cost to use SilkRoll?
• Do I have to be a member to use SilkRoll?
• What is the membership fee for?
• What are the perks for SilkRoll members?
• What is the 30 day guarantee?

Shipping & Returns

• Where is my shipping label or trade-in kit?
• How much does it cost to ship products I purchased?
• Can I return products?
• Will I earn Qs back after a return?

Trading Guidelines & Policies

• How do I know which products I trade in will be accepted?
• Is there a list of brands you accept?
• Is there a list of Brands you do NOT accept?
• Do I earn Qs for products not accepted?
• Can I get unaccepted items sent back to me?
• What happens to products that are not accepted?

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