General
COVID-19 Updates
- I’m a SilkRoll member, I want to take a break right now, what should I do about my membership?
- Will SilkRoll still be posting new arrivals?
- Can I still make orders online, when will they get shipped?
- How long will it take to get my points now, after I shipped in my items?
- I can’t get to a Fedex office right now — Can I still use my shipping label after the 30 days period, or will it expire?
All About Qs
- What are Qs?
- When should I expect receive my points in my account?
- How are Qs calculated?
- What if I’m not happy with the Qs awarded to me?
- How come the Qs I received doesn't match the listing price?
- Can I sell or transfer my Qs?
Membership & Pricing
Shipping & Returns
Trading Guidelines & Policies
- Can I purchase items that are Out of Stock?
- How do I know which products I trade in will be accepted?
- Is there a list of brands you accept?
- Is there a list of Brands you do NOT accept?
- Do I earn Qs for products not accepted?
- Can I get unaccepted items sent back to me?