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General

COVID-19 Updates

  • I’m a SilkRoll member, I want to take a break right now, what should I do about my membership?
  • Will SilkRoll still be posting new arrivals?
  • Can I still make orders online, when will they get shipped?
  • How long will it take to get my points now, after I shipped in my items?
  • I can’t get to a Fedex office right now — Can I still use my shipping label after the 30 days period, or will it expire?

All About Qs

  • What are Qs?
  • When should I expect receive my points in my account?
  • How are Qs calculated?
  • What if I’m not happy with the Qs awarded to me?
  • How come the Qs I received doesn't match the listing price?
  • Can I sell or transfer my Qs?
See all 8 articles

Membership & Pricing

  • How much does it cost to use SilkRoll?
  • Do I have to be a member to use SilkRoll?
  • What is the membership fee for?
  • What are the perks for SilkRoll members?
  • What is the 30 day guarantee?

Shipping & Returns

  • Where is my shipping label or trade-in kit?
  • How much does it cost to ship products I purchased?
  • Can I return products?
  • Will I earn Qs back after a return?

Trading Guidelines & Policies

  • Can I purchase items that are Out of Stock?
  • How do I know which products I trade in will be accepted?
  • Is there a list of brands you accept?
  • Is there a list of Brands you do NOT accept?
  • Do I earn Qs for products not accepted?
  • Can I get unaccepted items sent back to me?
See all 10 articles
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